Payments & Charges

Why was my card charged?

Understand pre-authorizations, deposits, and charges related to your booking.

You may see charges or holds on your card for several reasons:

  • Booking payment: The main charge for your stay.
  • Pre-authorization: A temporary hold to verify your card or cover incidentals.
  • Security deposit: A refundable amount held for potential damages.

Pre-authorizations and deposits are usually released after check-out, assuming no issues are reported.

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