Cancellations & Refunds

Non-refundable bookings

Understand what non-refundable means and when exceptions may apply.

Some rates on RNTX are labeled as non-refundable. This typically means:

  • You will not receive a refund if you cancel.
  • Changes to dates or guests may not be allowed.

In rare cases (e.g., serious emergencies, property issues), exceptions may be considered. These are evaluated individually and may require documentation.

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